BPI Users Report Unauthorized Transactions, Bank Responds

The Bank of the Philippine Islands, or BPI is off to a rocky start for 2023, as users have flocked to its social media page today with complains of unauthorized transactions on their accounts.

While the scale of the problem is still unknown, the amount seems to vary per account, with the common denominator being that the transaction(s) are categorized with the code 0431 Debit Memo. In response to one of the comments, the bank defined it as a general term for all debits made on one’s account prior to a system update, and that transaction details will be posted once a system update has been made.

At the time of writing, I was able to access the BPI mobile app, but it’s sluggish. There were also no such transactions made on my personal account.

On a post on its Facebook page, BPI acknowledged the issue and stated that some debit transactions from December 30 to 31, 2022 were posted twice, and that they are already working to resolve the issue.

Source: Gadget Pilipinas