The Philippines Competition Commission (PCC) has just given the transport network vehicle service (TNVS) company Grab Philippines a new PHP 9 million fine after it failed to reimburse its customers after it was ordered over three years ago.
Grab Philippines – Fines
In 2019, Grab was ordered to refund PHP 5.05 million for overcharges and an additional PHP 14.15 million for violation of voluntary commitments. It was then asked to refund PHP 6.25 million in 2020 due to pricing issues.
Last year, the PCC gave the TNVS company a month to release around PHP 19.3 million worth of refunds. This was after the commission found out that less than a fourth of the total amount for refund was claimed by passengers and the commission.
There was another PHP 3 million fine to the TNVS provider after “incorrect and misleading information” in compliance reports submitted wherein it said that the refunds were completed.
“It was only after the PCC issued a show-cause order in January 2022 when compliance to the refund order shot up to 73.80% as of April last year, but still short of the full refund that Grab had claimed,” the PCC said in a statement.
As of writing this, Grab Philippines has yet to release a statement regarding the latest fine from the PCC.
Source: Gadget Pilipinas
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